|Kolbe Index Help|
|What should I do if the payment does not go through?|
Call (602) 840-9770 to pay for the Index, which will allow you to obtain access to the results. Please have your credit card, the name of the person who completed the Index, and the username.
|How do I verify that you received my payment? |
You should be able to access your results if the payment went through. If you are not able to access your results, call (602) 840-9770 for assistance. If the payment did not go through, we can take care of your payment over the phone, and we will then provide access to your results.
|How do I get back to that screen to resend the payment?|
Simply find the BACK button on the browser at the top left corner of the screen. (pressing the Backspace Key might work, along with going to the GO drop down menu and selecting BACK, alt+. Re-enter the information carefully and try to Process Payment again. If you continue to have problems, call (602) 840-9770 for assistance.
|Should I take the Index again if my payment did not go through for some reason?|
No, there is no need to go through the Index for a second time. Once you have gotten to the payment screen, the Index information has been saved. If your payment did not go through, you will need to call (602) 840-9770 to pay for the Index, which will then allow you to obtain access to the results.
|How do I view my results after taking the Kolbe Index?|
to view the results of the Index, go to the main page, www.kolbe.com, look in the navigation bar for "user login" . Then enter in your Username and Password. If you continue to have problems, email firstname.lastname@example.org for assistance.
|I have just completed the Kolbe Index. How long will the results be available online through your site? |
We guarantee the results will be available for a year, however, there is every possibility that it will be longer than that.
|How can I capture my Kolbe Index results?|
To save the results, you must be using Microsoft Internet Explorer 5.0 or higher with your Index results on the screen.
|How can I email my Kolbe Index results?|
Save the results first (please refer to How can I capture my Kolbe Index results?)
Email the results, open your email application and attach the saved file to the email.
For MS Outlook, open the email program and start a new message. Choose to add an attachment to the message and select the location and desired file name.
Important: Consider copying the following text and then paste it in the email:
To view the file, double-click the desired *.mht file. If double-clicking the file does not allow you to view the file, follow these directions to manually open the file.
- Save the attachment to your computer and remember where you saved it.
- Open Microsoft Internet Explorer 5.0 or higher
- At the top of the browser, click on the File drop-down menu.
- A screen titled "Open" will appear. Locate the "Browse" button and click it.
- The window that opens should allow you to locate your file where it resides on your computer. Once the file is found, select it and then click "Open". This should open the file manually.