Effective Date: 12/16/2011
Privacy of individual visitor data is vital to Kolbe's business. Kolbe works diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services.
Kolbe Corp has created this privacy statement in order to demonstrate our firm commitment to privacy. The policies described on this page apply to www.kolbe.com.
Collection of Information
Our web site will log a user's IP address, browser type and version, dial-up domain, and computer operating system when he/she visits the site. IP addresses will in some cases be linked to personal, identifiable information. We use the tracked information only to help diagnose problems with our server and to administer our website.
Our site's registration form asks users to give us contact information (such as their name, address, and email address)(Note: see the Minors section regarding the collection of information from a minor). We use customer contact information from the registration form to send the user information about our company. We occasionally send email messages to people who opt-in to receive communications from us. These email messages provide transaction notices, updates about the company, inform people about promotions, and let them know of upcoming events; see the Communications from the Site section below. Users may opt-out of receiving future mailings; see the Choice/Opt-Out and Change/Modify section below (Note: see the Minors section regarding contacting minors). Financial information that is collected is used to bill the user for products and services.
Demographic and profile data is also collected on a voluntary basis at our site. Kolbe Corp will not distribute a user's private data or information concerning the user or the user's order to anyone outside our organization unless the user selects the option to share their name and email address with our Corporate Affiliates. (Note: The only exception may be if we were to be subpoenaed or ordered by a court of law to disclose such information; see the Sharing section below.) Much of this information is used for processing of a Kolbe Index and becomes part of our research database. This allows us to continue doing research about conation on an anonymous basis.
Our site uses an order form for customers to purchase products and services; see the Sharing section below. We collect visitors' contact information (such as their address and email address) and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders to our customers. Users may opt-out of receiving future mailings; see the Choice/Opt-Out and Change/Modify section below. Financial information that is collected is used to bill the user for products and services.
We post client testimonials on our web site which may contain personally identifiable information such as a client's name. We do obtain the client's consent to post their name along with their quote prior to posting the testimonial. If at any time the client changes their mind and would like the testimonial removed, an email can be sent to Kolbe Corp at firstname.lastname@example.org with "Remove My Testimonial" in the subject line. Please include the quote, the page it was on, and the full name in which the testimonial was sited. After the information has been verified as a valid request, the information will be removed.
Our site may also conduct surveys or run contests during which similar information will be collected and used for the same purposes listed above.
Any person representing themselves as being 13 years or younger will not have personal, identifiable information collected, will not be eligible for sharing information with our Corporate Affiliates, and we do not knowingly collect information from anyone under the age of 13. The information required will be limited to the bare minimum for our systems to work - first name, last name*, parent/guardian email*, gender*, username, and password. All other non-personal, identifiable demographic information may be used for research purposes. Parent/guradian email address will be used to notify the parent/guardian of activity on this account and additional information regarding Kolbe Corp services as it relates to their child. Full name assist in identifying who owns the index/report - crucial for facilitating indexes for groups of children and identification of reports. Gender will allow us to enhance the reports generated for parents/guardians by including appropriate pronouns("his" "hers" etc). Age is a required field for those who take a Kolbe Index and are creating a new account. Anybody who identifies themselves as a minor will not receive marketing communications or have their information shared with third parties.
Though we make every effort to preserve user privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personal, identifiable)
We share aggregated demographic information with our partners and Corporate Affiliates. This data contains generic demographic information regarding the statistical analysis of visitors/users of the site. This information may be shared with investors, research teams and strategic partners with the interests of the users leading the way. This information is not linked to any personal, identifiable information when presented to Corporate Affiliates.
Affiliates and Corporate Affiliates
Affiliates associated through the automated Affiliate Program on Kolbe.com are not automatically deemed a Corporate Affiliate and are not able to access any personal, identifable information from people in which they refer to Kolbe.com. The Affiliate Program tracks products and the dollar amount spent.
Kolbe Corp shares web site usage information about users with reputable third party Corporate Affiliates for the purpose of identifying and meeting the needs of our users. Click here to view our Corporate Affiliates. Please see the Choice/Opt-Out and Change/Modify section.
Note: These are the instances in which we will share users' personal information:
We Share Personal Information with Corporate Affiliates Only
We never share user personal, identifiable information with our Corporate Affiliates unless the user opts in to have their information shared. The personal information we share with our Corporate Affiliates is first name, last name, and email address. This information will be used by the Corporate Affiliate to send communications regarding services, products, updates, news, events, and other promotional reasons. Please see the Choice/Opt-Out and Change/Modify section.
Third Party Intermediaries
We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personal, identifiable information for any secondary purposes.
When a user pays for an Index or places an order online, the user's personal information and credit card information are processed and encrypted by our offsite secure server, www.kolbe.com, using industry-standard SSL encryption. SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL. When you visit a page that requires an SSL connection, it starts with https: instead of http:. The benefit to housing our server offsite is to provide additional security, secure 24-hour maintenance and backup for our site. Those benefits are then passed on to you, our users. The company that houses the offsite server has limited access to personal and order information captured during the ordering process for purposes of monitoring and troubleshooting errors on the system. They do not, however, have access to secure credit card information.
Communication from the Site
We send all new members a welcoming email to verify password and username. We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email and/or phone, in accordance with the users wishes.
On occasion we might send out a newsletter. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice/Opt-Out and Change/Modify section.
Every time a transaction is made on the website a transaction email is sent to the account performing the transaction. If the user is identified as a minor, the transaction email should go to the parent or individual who's credit card and email address was used.
On occasion it is necessary to send out a strictly service related announcement for all users. For instance, if our service is temporarily suspended for maintenance we might send users an email. However, these communications are not promotional in nature.
Special Offers and Updates
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice/Opt-Out and Change/Modify section.
Choice/Opt-Out and Change/Modify
Our site provides users the opportunity to opt-out of receiving most communications from us. The user is currently provided an all-or-noting option for receiving Service Announcements, Special Offers and Updates, and Newsletters. If the user chooses not to receive communications from us, then this site gives users the following options for removing their information from our database used in future communications. (There is no opt-out option for Transaction or Customer Service emails).
You can change your User Profile settings via UserLogin.
(click here, username and password required)
You can unsubscribe using our online contact form.
You can click on the Opt-Out option included in received email.
You can send email to email@example.com with "remove" in the subject line or contact us .
You can send postal mail to:
2355 E. Camelback Rd
Phoenix, AZ 85016.
You can call (602) 840-9770.
You can send a fax to (602) 952-2706.
Our site also gives users the option for changing and modifying or removing information previously provided. Demographic information and sharing agreements can be changed in your User Profile settings via UserLogin. (click here, username and password required)
If, however, we are going to use users' personal, identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Contacting the Web Site
Questions about this privacy statement, the practices of this site, or dealings with this Web site, should be sent to:
3421 N 44th Street
Phoenix, AZ 85018